Returns
Life can throw us curveballs and you may need to ship us back your unused items, we get it. Our small business offers the following solution for those moments.
We offer a 45-day return policy time frame to refund purchases of unused merchandise. Items must be returned in the original package, unused, with all original parts to be refunded credit per the terms below. Refunds are credited back to the same credit card used for payment. We covered the shipping charges to you, however, returns unfortunately do not qualify for free shipping.
The cost of shipping items back will by the responsibility of the customer. Please note shipping can be expensive and varies depending on the distance, size and weight of the product (especially tents). Customers returning products will also be liable for a 5% restocking fee (this covers pesky credit card processing fees, inspection, and repackaging costs).
Please e-mail us prior to return to receive authorization number and return instructions.
Once we receive the item and confirmed that it is unused and in resalable shape, we will issue a refund (minus the restocking fee) within 5 days of receipt – pending product inspection. Note: We unfortunately can’t take responsibly for any packages getting lost or damaged during their return journey.
If merchandise is damaged during delivery to you, we ask you notify Camping Tents suppliers immediately so that we can remedy the situation.
Sorry, we cannot allow for the return of used tents, gear or accessories.
Order cancellations prior to items shipping will require a 3% fee deducted from the order refund to compensated for credit card transaction fees.
Email us below to start a return ticket on unused products.
Read below to process a warranty ticket.
Camping suppliers Warranty Summary
Camping suppliers tents are designed for temporary outdoor recreational use and are not intended to serve as permanent or semi-permanent shelters, remain erected year-round, or be left unattended for extended periods. Proper setup, regular monitoring, routine maintenance, and maintaining adequate guy line tension are required during use.
Camping suppliers™ branded canvas tents, bell tents, and tent accessories carry a limited warranty against defects in materials and workmanship when used for normal recreational purposes. Tents that remain set up for more than 21 consecutive days receive limited warranty coverage only, and damage arising from long-term exposure, inadequate maintenance, loose or improperly secured guy lines, weather, mold, mildew, UV exposure, misuse, neglect, or other use-related factors is not covered.
For complete warranty terms, exclusions, remedies, and long-term setup details, please review our full Warranty Policy.